This FAQ is for customers of gyms using the PushPress Member App. PushPress is a gym management software that helps gyms and their clients.
Our Member Portal App allows you to access any gyms that you are part of in the PushPress network. You will be able to manage your account at each gym, individually. For each gym, you will be able to manage your contact information, update billing information, access your signed documents and attendance history, as well as register for classes and events
You can only access the Member Portal App if you already have a profile in a gym’s system. You will not be able to create a profile in-app. Instead, visit your local PushPress gym and sign up
Account and membership cancellations can only be done by the gym’s staff. Reach out to your gym staff to make any changes to your existing plans.
If you are logged into the app, go to Profile > Info > Username/Password. Hit the pencil icon to update your username and/or password.
If you cannot log in, click on the “Forgot Email / Username” or “Forgot Password” link.
Once logged into the app, go to the “Profile” tab. There you can edit your personal or payment information by clicking on the pencil icon.
No. You will need to contact the gym staff to have your billing information removed from the system.
On login, you should be able to select which gym you want to access. If you do not see the gym listed, contact staff at that gym to ensure your information is correct. As a note, you will need to use the same email address for all gyms, in order to access those gyms with the same login.
Easy. Once logged into the app, select ‘Profile’. Then click on the camera icon next to your headshot. You will have the option to upload a picture or take a photo.
All family members with linked profiles at the same gym will be able to access each other’s accounts in the Member Portal App. Once logged into the app, you will be able to see all linked accounts. Click on the account you want to manage. If you do not see a family member’s profile listed, contact gym staff to make sure the accounts are correctly linked in the system.
No. You will need to contact the gym staff to delete your profile.
Yes! Go to Profile > Attendance. All of your check-ins will be listed in order, beginning with the most recent check-ins at the top. If you need to download your attendance history, click on the icon on the bottom right of the screen. You will be able to set the date range, as well as specify what email address the attendance history should be sent to.
If a class is full, you can put your name on the waitlist. You’ll be asked to set your notification preferences. If a spot opens up according to your notification preference, you will be sent a notification via text or email, that you have been given the spot. You will be automatically registered for the class.
Yes. Click on any class on the schedule and swipe up on your screen. You will see additional class details, as well as anyone who has registered for this class.
Yes, but not yet. Push notifications are not live yet. Once this is live, you will be able to manage your notification settings under the ‘Settings’ tab.
Check with the gym staff. You might not be able to register for classes for any of the following reasons: